Terms for the Return Procedure
How can I return a good purchased on KARTOHOME.COM (K2H SHOPPING PRIVATE LIMITED)?
There is a convenient way to place your return request online if you've received a product in a 'Damaged', 'Defective' or 'Not as Described' state. For sweets and other unpreserved product the return demand is not accepted based on design, shape or color as it is analytic in nature.
You can send us a mail @ email@example.com to hoist a Return demand with a valid cause. On explanation / corroboration by our consumer care the Return procedure will be commenced.
How the Item to be Returned' is picked up
The product that you wish to return to us back will be picked up straight from your doorstep. In some case where the pickup capability is not obtainable you can courier the product and the shipment charge will be repaid on receiving the item.
How the Substitute/Refund Initiated?
Once the Seller accepts the initially delivered item in the last shipped state, a Replacement item is shipped or a full reimbursement is issued.
Kindly, make sure that the manufactured goods are in unused and unique state. Comprise the whole thing from the package you've received, price tags, labels, original packing, freebies, accessories, etc - a Replacement item is shipped or a full reimbursement is issued.
Our company tries our best to proffer you a stress-free returns understanding.
- Returns comprising all replacements/pickups are done free of charge.
- In the case of reimbursements, the whole amount paid by you comprising shipping and gift wrapping charges are transferred to your account directly.
- We struggle to relieve the pickup procedure for you in the case of returns. In most of the cases we deliver the substitute while we do the pickup.
- In a few other cases, we make sure that pickup is placed at the initial and we ship the substitute as soon as we receive the item from our courier partner.
- In the uncommon situation where a pickup cannot be done in definite places, you can ship the manufactured goods via any other courier service. You will be compensated the shipping accuses against the unique delivery.
- Replacement is matter to accessibility of stock with the vendor. In case a Replacement is not obtainable, Seller will reimbursement the sum for the similar.
- We have seven days substitute assurance for most of the product subject matter to the seller strategy
There are confident situations where it is hard for us to support returns.
-Return request is made exterior the particular time structure. 7 days for all goods
-Whatever thing missing from the wrap up you've received comprising price tags, labels, original packing, freebies and accessories.
-Defective or else damaged goods that are covered under the manufacturer's guarantee.
-Product is damaged due to mistreatment or minor spoil due to not working of creation.
-Precise categories like innerwear, lingerie, socks and clothing freebies.
-Any unpreserved/ fragile product that has been used or delivered.
-Goods with tampered or missing serial numbers.
-Specially made Personalize Gift / custom jewelry.
-Delicate items, cleanliness related items.
What is KARTOHOME's Friendly Returns Policy?
At KARTOHOME, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return request by sending an email to firstname.lastname@example.org . We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.
We assure you that all products sold on KARTOHOME are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.
Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 7 Days Replacement Guarantee.
If you have received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is not applicable for claim based on design, color & shape for the cake, sweets, flowers & all perishable products.
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.
Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
What is KARTOHOME's Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 7 days of delivery from sellers.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
What items can I Exchange?
We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.
We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
Where can I find the Seller's Return Policy?
Please go to the product page, where you can see the respective policy against each Seller offering that product.
The Seller has declined my request. What can I do?
In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to email@example.com
You can file a dispute 45 days from the date of delivery. KARTOHOME mediates buyer-seller disputes on a case-by-case basis.
KARTOHOME Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.
What is KARTOHOME Buyer Protection?
KARTOHOME Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.
Write to us at firstname.lastname@example.org in case you want to raise a dispute. KARTOHOME looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from KARTOHOME for settling the dispute.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear, lingerie, socks and clothing freebies
- Defective products which are covered under the manufacturer's warranty
- Any consumable / perishable product which has been used or installed
- Products with tampered or missing serial numbers
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- Made-to-order/ Personalize gift / custom jewelers
- Fragile items, hygiene related items
- E-Gift or Product already purchased/shipped
- Product with the same day delivery
Is it possible to 'return' an eBook?
If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 7 Day Cancellation & Refund Policy for eBooks.
Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
- Seller cannot provide replacement
- In-line with Buyer Protection, when a dispute has been ruled in your favor
Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don't get the return within the promised date, contact us immediately.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email
- In case we can't pick up the item from your location, you can ship it back to the Seller. We will not reimburse the shipping charges against the original receipt
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention Seller's address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid. Also note down the courier tracking id for any future reference
Refund/replacement will be initiated as soon as Seller receives the product from you.
I have changed my mind and would like to keep hold of the product. What do I do?
Kindly, get in touch with us to cancel your return demand and we will do the needful. In case the substitute is already dispatched, you can refuse the replacement good when it is delivered to you.